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When feedback becomes fast and furious, it’s damn resourceful.
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CSAT
CSAT score – Customer Satisfaction KPI
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CSAT and Net Promoter Score. Why together?
The customer reaction and responses are metered vigorously.
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Net Promoters Score
Net Promoters Score
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May be your customer isn’t trying to save money?
What delights your customer? Is it always to save money, find .....
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Is customer experience equivalent to customer service?
This is a question you must ask yourself before reading .....
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CX is a journey
Can customer experience be a goal? Or is it a journey?
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Reactions over a feedback
8 reactions people give when asked for a feedback. What do you do?.....
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Being Customer Centric
Benefits of being customer-centric. 5 Relationship goals with customers.....
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Stop Ignoring Customers
Stop Ignoring Customers – Are You Making These Costly Mistakes.....
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The Essential - Response Rate
5 essential parameters to concentrate before expecting a reply from.....
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In conversation with Pankhuri Sakhuja
Interview with Pankhuri Sakhuja – Head Customer Experience, Jabong.....
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The pulse of your audience
Conference have the basic idea to widespread the knowledge and present.....
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The pen unspoken
A flawless experience of a pen nurtured a bond in Red’s heart.....
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In conversation with Tathagat Varma, Founder & CEO, Thought Leadership
Tathagat (a.k.a. “TV”) is a software professional by education.....
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CX Matters
A couple of years ago, retail giant, Walmart released a series of.....
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Why Do You Want Customer Feedback?
A local café decided to implement a very simple way to know what.....
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Feedback in Your Organization
This holds true equally for individuals and organizations, irrespectiv.....
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Single chance for first Impression
To unwrap the product for the first time to use, comes with a .....
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Loyalty brings Royalty
A give and take relationship cultivates between a company and the customer .....
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Improving your CX
It shouldn’t come as a surprise that customer experience (CX) .....
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