Zykrr Blogs

When feedback becomes fast and furious, it’s damn resourceful.

CSAT

CSAT score – Customer Satisfaction KPI

CSAT and Net Promoter Score. Why together?

The customer reaction and responses are metered vigorously.

Net Promoters Score

Net Promoters Score

May be your customer isn’t trying to save money?

What delights your customer? Is it always to save money, find .....

Is customer experience equivalent to customer service?

This is a question you must ask yourself before reading .....

CX is a journey

Can customer experience be a goal? Or is it a journey?

Reactions over a feedback

8 reactions people give when asked for a feedback. What do you do?.....

Being Customer Centric

Benefits of being customer-centric. 5 Relationship goals with customers.....

Stop Ignoring Customers

Stop Ignoring Customers – Are You Making These Costly Mistakes.....

The Essential - Response Rate

5 essential parameters to concentrate before expecting a reply from.....

In conversation with Pankhuri Sakhuja

Interview with Pankhuri Sakhuja – Head Customer Experience, Jabong.....

The pulse of your audience

Conference have the basic idea to widespread the knowledge and present.....

The pen unspoken

A flawless experience of a pen nurtured a bond in Red’s heart.....

In conversation with Tathagat Varma, Founder & CEO, Thought Leadership

Tathagat (a.k.a. “TV”) is a software professional by education.....

CX Matters

A couple of years ago, retail giant, Walmart released a series of.....

Why Do You Want Customer Feedback?

A local café decided to implement a very simple way to know what.....

Feedback in Your Organization

This holds true equally for individuals and organizations, irrespectiv.....

Single chance for first Impression

To unwrap the product for the first time to use, comes with a .....

Loyalty brings Royalty

A give and take relationship cultivates between a company and the customer .....

Improving your CX

It shouldn’t come as a surprise that customer experience (CX) .....